Hooked on Granite Ltd Privacy Policy
Trading As “The Climbers Shop” & “Joe Brown Shops”

We take your privacy very seriously. This policy lays out what data we hold, how we receive/use it, how our partners use it, how long we hold your data for, how it is protected and how you can request to change or delete this data.

WHAT DATA DO WE HOLD & HOW IS THIS PROTECTED?

This website collects personal data to power our site analytics, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address (this is your computers identification code) through the use of cookies. Essential cookies are necessary in order for our website and store to operate efficiently.

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

You will be asked when you first visit our website your preferences regarding the non-essential, analytical cookies that we use. These cookies are used to improve the convenience and customer satisfaction (for example, it will remember you so that you don’t have to reinput all of your details each time you make a purchase) or to give us information about how our site is being used so that we make adjustments to enhance the customer’s experience. You will be able to activate or deny these cookies and set your own preferences.

The personal data that we hold should you opt to sign-up to receive our newsletter, includes your name and email address.

This data is stored on our desktops and email system. The data stored on desktops and email systems is protected by password and virus detection software.

Any customer information held on our computers complies with the rules and laws contained within the General Data Protection Regulation (GDPR) Effective May 25th 2018.

We will keep customer information safe and secure and will not distribute or sell this information to a third party.

We will not send emails to you unless you have given us your consent by subscribing (Opting In) to our email newsletter.

Our emails always include a clear and simple option to 'unsubscribe' in the footer.

We will remove you from our mailing list and or data base immediately at your request, at any time. Please just ask any of our shop managers to action this or email data-controller@hookedongranite.com to arrange this.

Our Website Cookies Policy

What’s a cookie?

A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. For more information about cookies please visit www.allaboutcookies.org

Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How do we use cookies?

We use cookies to track your use of my website. This enables us to understand how you use the site and track any patterns with regards how you are using the Joe Brown Outdoor Academy website. This helps us to develop and improve this website as well as products and/or services in response to what you might need or want.

Cookies are either:

Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.

Cookies can also be categorised as follows:

Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Performance cookies: These cookies enable us to monitor and improve the performance of this website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.